FSAC ANNUAL CONFERENCE
2-DAY VIRTUAL EXPERIENCE
Join us June 1-2, 2022 for two jam-packed days of learning from thirteen speakers, three expert panels AND MORE! Network, learn and be inspired.
Join FSAC for a Virtual Experience Like No Other.
June 1-2, 2022
15 SPEAKERS
The one of many great things about virtual events is access to GREAT speakers! This year's line up is sure to impress, see for yourself below!
3 EXPERT PANELS
Get updates from human resources professionals, mental health and wellness information plus hear what technology & strategies you should be using!
UP TO 8 CEUs
Learn from some of the top never-before-seen speakers and get inspired by what's working for your peers - all while getting the credits you need.
PRELIMINARY CONFERENCE SCHEDULE AT-A-GLANCE
*Subject to Change*
7 SESSIONS
How to Recruit & Retain During COVID:
Human Resources (HR) Expert Panel Session
Wednesday, June 1 @ 11:15am-12:30pm EDT
Employee recruitment and retention are major challenges that many employers and HR teams struggle with. Employee retention starts with the recruiting process, beginning with the application, screening the applicants, right down to selecting interviewees and pre-boarding. The benefits of employee retention include increased performance and productivity, better employee morale, improved work quality, a higher level of employee satisfaction, an improved employee journey and an increase in ROI. Conversely, the price of having to replace an employee includes recruitment costs, training, lower productivity, and a lower level of customer satisfaction. In this session, the presenters will explain how to improve employee recruiting practices, and increase the retention of employees. >> Get My Ticket
Changes in Attitude: Information Seekers
Wednesday, June 1 @ 1:00pm-2:00pm EDT
More and more, families are now seeking information from various sources to help determine potential funeral and cemetery planning. Often, these families are evaluating services and merchandise that benefits their desires. This presentation is designed to help put together an action plan to better address the changing attitudes of customer segments and give the death care professional the ability to communicate value to those families seeking information. >> Get My Ticket
So Much Tech, So Little Time. Advice From the Trenches.
Wednesday, June 1 @ 2:15pm-3:30pm EDT
There's no shortage of technology options out there. Every day, especially through the pandemic, funeral professionals had to learn technology, fast. But, as we come out of the pandemic, they need advice on what worked, what's here to stay, and what not to waste their time on from directors and owners who have done it.
This 60-minute panel discussion will talk about how to best use technology inside the arrangement room, zoom tips and tricks with families and staff, technology widgets and tools that have been game-changers for their business, and how the online world and eCommerce has affected how they run their day-to-day operations.
Walk away with a list of tools, tips & strategies that any business can implement to best use technology.
>> Get My Ticket
Less Theory, More Action! Real Life Stories on Compassion & COVID Fatigue
Thursday, June 2 @ 11:15am-12:30pm EDT
This session will cover topics currently facing funeral directors related to mental health & wellness. Dr. Webster will address issues such as compassion fatigue, covid fatigue, and burnout amongst others. This session will help industry members move passed the theory of self-care and into the practical implementation. We will also hear from industry members regarding their experiences. >> Get My Ticket
Becoming a Trusted Advisor [Keynote Speaker]
Thursday, June 2 @ 1:00pm-2:30pm EDT
Treat yourself to this thought provoking session with bestselling author, customer experience specialist, and Hall of Fame business speaker, Jeff Mowatt. www.jeffmowatt.com A leading authority in his field, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 multimedia training systems. His Trusted Advisor® column has been syndicated and featured in over 200 business publications. Jeff has exercised influence himself as a 25 year customer service strategist, black belt martial artist, and business owner. Get ready to laugh and learn with Jeff as he shares subtle ways to enhance your impact as a Trusted Advisor. Some people claim that strengthening trust with customers and co-workers is a complex time consuming process. Jeff Mowatt disagrees. That's why he calls his approach, Influence with ease. Jeff reveals easy-to-apply tips, tools and phrases that generate significant results including: enhanced customer experience, increased spending per customer, and recharged team spirit.
>> Get My Ticket
Embalming of the Skin and Long Bone Donation Case
Thursday, June 2 @ 2:45pm-3:45pm EDT
Over the course of this one hour program we will be talking about one of the major growing challenges that is becoming more common in the prep room. Long bone donation associated with tissue procurement. With the rapid advancement of technology and medicine in the medical field, embalmers are challenged with cases that require more attention with regards to preservation and overall appearance of the deceased. Long bone donations are becoming more prevalent in modern medicine. We will discuss techniques and applications that can be used to preserve tissues where vascular injection is not an option.
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MAID Program: What Funeral Directors Need to Know (Medical Assistance in Dying)
Thursday, June 2 @ 3:45pm-4:45pm EDT
This session will cover many topics related to Medical Assistance in Dying including;
- Acknowledgement of conscientious objection and the varied places people may be in their relationship with MAiD. And how clients of funeral services will also have their own views on MAiD so speaking to one another in a way that is supportive and respectful is important.
- An overview of MAiD legislation in Canada – how we got here, where are we currently and what’s next.
- Provincial differences in implementation
- Federal MAiD statistics – numbers, growth, why do people have MAiD etc..
- A look at MAiD in funeral homes (as well as a highlight of other locations) – what is required from the home? What does a MAiD death “look” like?
- How the skills of funeral home staff are very valuable in supporting patients and families – the alignment of our patient’s first and end of life goals conversations with the conversations had by funeral home staff.
>> Get My Ticket
15 SPEAKERS
NATHAN MCKINLAY
Nathan McKinlay is the owner/operator of McKinlay Funeral Homes Ltd., with three family funeral homes in the rural community of Chatham-Kent.
How to Retain & Recruit: Expert Panel
Wednesday, June 1 @ 11:15am - 12:30pm EDT
JULIE RUBEN
Julie Ruben Rodney M.Ed., CHRL is the Founder and CEO of MaxPeople, a consulting firm specializing in HR Services, Training, Recruitment and Employment Law.
How to Retain & Recruit: Expert Panel
Wednesday, June 1 @ 11:15am -12:30pm EDT
HELEN LONG
Helen has a long track record of informed engagement and empowering leadership in the not-for-profit, health and wellness sector, with a strong focus on advocacy, public and media relations, and organizational excellence.
MAiD Program:
What Funeral Directors Need to Know
Thursday, June 2 @ 3:45pm - 4:45pm EDT
JANINE ALTAMIRANO
Janine was born and raised in a small community in Alberta and was intrigued with funeral service after attending a relative’s funeral and seeing the care and professionalism of the funeral director leading the funeral.
How to Retain & Recruit: Expert Panel on
Wednesday, June 1 @ 11:15am -12:30pm EDT
JULIE CAMPBELL
Julie Campbell is the Lead, MAID Access for Home and Community Care Support Services South West, Care Connector Nurse Practitioner for the Provincial MAiD Care Connection Service and a MAID assessor and provider.
MAiD Program:
What Funeral Directors Need to Know on
Thursday, June 2 @ 3:45pm - 4:45pm EDT
LINDSAY BACALA
Lindsay Bacala has been a registered social worker since 2014. After completing her Bachelor of Social Work degree, Lindsay started work in Long Term Care.
MAiD Program:
What Funeral Directors Need to Know on
Thursday, June 2 @ 3:45pm - 4:45pm EDT
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