Create Memorable Customer Experiences & Life Tribute Events
Learn how to make the most of the arrangement conference through a creative, five-step process.
This high-energy, interactive workshop provides you with the tools you need to convey the value of deathcare offerings, support families, and design memorable life-honouring events. Through a combination of small and group discussions, problem-solving and creative collaboration, you will leave with fresh approaches and new ideas to transform your arrangement conferences! You will also take home comprehensive tools and resources you need to initiate an action plan for your team. This one-day workshop will be led by NFDA Training and Development Manager, Melissa Loose and is open to all deathcare professionals who are seeking a fresh approach to serving families.
This Arranger Training is not just for funeral directors or funeral planners; professionals from a variety of roles in Deathcare (including corporate administrators, office managers, funeral directors, and vendors) continue to find this program of benefit because of the discussions within the training about professional ethics, effective communication with families throughout the journey of providing care, and valuable support tools including appropriate responses to grief-driven needs and conflict management in a Deathcare setting.
The goal of Arranger Training is to have each participant come to better understand, through practical, "real life" examples, how to build trust, convey value, educate and understand. You'll even learn what words to use when families ask for a direct cremation and build a plan that makes you feel good about where your firm will be in five years.
Arranger Training Objectives
BUILD TRUST
Make a professional impression by
employing consistent protocols, using meaningful language, and listening for understanding to build a foundation of trust and credibility.
CONVEY VALUE
Ask appropriate discovery questions to learn more about the person sitting across the table and the life they came to honor.
EDUCATE
Lead families in their arrangement journey by educating them about their options in services, merchandise, and final disposition
Then, initiate an action plan for remarkable remembrance events.
What Attendees Have Said...
"I very much enjoyed my time! I came in thinking I knew how to be a good funeral director, and now I need to be a great one."
"Extremely thorough and exceeded my expectations."
"Going forward, I will ask more questions, listen better, and share the value of a funeral."
Speaker Information
Melissa Posey Loose serves as the Training and Development Manager for NFDA. A fourth-generation funeral director, Melissa has a diverse background in meeting with families to develop, coordinate, and direct meaningful plans and ceremonies honoring the deceased. She has developed partnerships with hospice organizations to provide grief support programs including support groups, annual memorial events, and a camp for children who have experienced the death of a primary caregiver. Melissa also led her family’s firm, Posey Funeral Directors, to earn the National Funeral Directors Association’s Pursuit of Excellence Award for the past four years. As a 2019 Pursuit of Excellence Award winner, Posey Funeral Directors was also designated as one of NFDA’s five 2019 “Best of the Best” award winners for their community relations initiatives.
SPACE IS LIMITED. SECURE YOUR SPOT!
The 2022 Canadian Arranger Training is being held on November 4, 2022 at the Omni King Edward Hotel in downtown Toronto, ON. This event will be held the day before the 2022 Professional Women's Conference and is open to EVERYONE! Get your ticket to better arrangements.
